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Insurance

Having trustworthy photographic proof of the insured property can streamline many processes throughout the lifecycle of a policy and eliminate fraud resulting from tampered visual evidence.

“THAT PHOTO SEEMS TO HAVE BEEN TAKEN IN SUMMER BUT THE POLICY ONLY DATES BACK TO LAST NOVEMBER”

“IT SEEMS UNLIKELY THIS AMOUNT OF DAMAGE RESULTED FROM A FENDER BENDER”

“HOW CAN WE CONFIRM THAT 10 CARAT NECKLACE IS ACTUALLY THE ONE WHICH WAS STOLEN?”

These are just a handful of examples claim reps and investigation units tell us they encounter. Often. Validating a claim, even a valid one, with partial information can take countless hours. A fraudulent one would take even more

Having trustworthy photographic proof of the insured property can streamline many processes throughout the lifecycle of a policy and eliminate fraud resulting from tampered visual evidence.

But there are often challenges to implementing this:

Integration & Compliance

It is often difficult to ingest photos and videos into the policy system.

Usage of third party services raises increasingly complex data and governance concerns, especially when photos and videos are involved.

Reliability vs Price

It is increasingly difficult to confirm whether photos/videos accurately reflect the actual property insured in terms of content, time and in some cases location.

Sending an on-site surveyor is an expensive practice reserved exclusively for high value claims.

Serelay AVI

Our Automated Visual Inspections (AVI) product requires just the claim-holders name, email and a reference number. We’ll contact the claim holder and walk them through an easy-to-follow visual inspection.

Any submitted photo or video is pre-verified using our patented Trusted Media Capture technology and uploaded to an access-restricted folder. 

Our proprietary technology, the subject of 4 patent filings to date, is able to detect: a single modified pixel/frame, a mocked or spoofed GPS location signal, manipulated date/time readings and the difference between a photo/video of real 3D scene as opposed to a replicated photo/video of an old one. 

Verification checks can be re-run and visualised through an easy drag-and-drop interface.

In case of a legal dispute, a comprehensive audit report pertaining to the authenticity (or lack off) of a photo can be generated with 1 click.

AVI SDK and API

While Serelay AVI provides an end to end solution, we recognise that in some cases an insurer may wish to have more granular access to the underlying technology. For example, an insurer maintaining its own app, may prefer to integrate Trusted Media Capture capabilities into this app, the Serelay AVI SDK allows to do this with just a few lines of code.

Alternatively, an insurer maintaining a bespoke digital claim processing pipeline may wish to access verification checks via API instead of through our dashboard. The Serelay AVI SDK provides direct access to any and all Serelay checks.

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SERELAY LIMITED
Atlas Building R27,
Harwell Science Park
OX11 0QX

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SERELAY LIMITED
Atlas Building R27,
Harwell Science Park
OX11 0QX
United Kingdom

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